The customer service team is currently equipped with more than 200 professional employees, including pre-sale services, in-sale services, after-sales service, customer training and other professional teams, from technical process consulting, visits and sample inspection, customer site inspection planning and installation debugging , customer personnel training, equipment maintenance and repair, etc., provide 7*24 hours a full range of rapid response services.

Pre-sales Technical Consultation

Pre-sales Service

1. Professional Technical Guidance: Skilled technicians provide 24/7 service on equipment selection, application, transport (via Whatsapp, Phone, Email, etc.). Recommend the right power and table of laser machines accorrding to the material to be processed by customers;

2. Free Sample Service: Customers provide sample material or design files, we make free sample and free shipping to customers for inspection;

3. Product Customization Service: All components can be customized as customer required; We cooperate with most famous brand of laser machine components like IPG, Raycus, Max, JPT, Preciterc, Raytools, WXS, FUJI, Schneider, SMC, Hiwin, YYC and more.

24/7 Service

After-Sales Service

1. Free installation, free software upgrade and free operation training; The warranty period of the machine is 3 years (excluding: optical lenses, cutting nozzles, etc.)

2. Offer Remote Service through online chat (whatsapp, wechat, telegram, skype, etc.)and phone to provide quick error diagnose and repair solution by skilled engineers.

3. During the warranty period, the company will also assign engineering and technical personnel to inspect on user equipment for routine maintenance and inspection of equipment.